Fighting for consumer rights in Spain usually requires communication in Spanish and often the skills of a lawyer, as well as unyieldingness and patience if you want to get the consumer case to your advantage.
Spain, with a population of about 50 million, can also accommodate a wide variety of entrepreneurs, and our law firm is often contacted when an online order was never delivered and customer service speaks nothing but Spanish. But there has also been all kind of cases where entrepreneurs do not stand for their obligations to refund or restore false installations or products, for example, custom-made yard furniture and structures have been different from those mentioned in the offer, etc.
Spanish consumer protection is multifaceted and there are different types of consumer bodies, such as online public consumer instances, who act as a “disgrace platform” to companies that have failed to comply with consumer standards. There are also regional official consumer bodies and other consumer organizations. In addition, there is a legal system under which the consumer can take his case to court. Spanish and Europe also have strong consumer laws to confirm a consumer’s demand.
If your consumer rights have been violated, you should first contact the entrepreneur and try to reach an agreement. If this does not help, our lawyer can contact the entrepreneur directly and file an official complaint. The matter can then be taken, for example, to a local consumer body, which will make a decision on it or take the matter up to court. Depending on the case, the consumer may have the legal right to claim additional compensation up to double the amount.